Return Policy
Eligibility for Returns:
- Customers are eligible to return their purchases within 14 days from the date of delivery.
Conditions for Returns:
- Items must be returned in their original condition and packaging.
- The return must include all original accessories, manuals, and parts that came with the product.
- Proof of purchase (e.g., receipt or invoice) must be provided for the return to be processed.
Free Return Policy:
- Lialoha Inc. offers a Free Return service, meaning customers will not be charged for returning the items as per the above conditions.
Process for Returns:
- Contact our customer service team at sales@lialoha.com to initiate the return process.
- You will be provided with a return shipping label.
- Pack the item securely and attach the provided shipping label.
- Drop off the package at the designated shipping carrier's location.
Refunds:
- Once we receive the returned item and confirm it meets our return conditions, we will process the refund.
- Refunds will be credited to the original method of payment within a certain number of days, depending on your bank's policies.
Contact Information:
- For any queries or assistance with returns, please contact our customer service team at sales@lialoha.com.
